College of Business Information Technology Group
Images of various graduate faculty and students
Frequently Asked Information Technology Questions
Here is a list of questions readers have asked us to post. If you have questions you would like to see answered here, please send your comments to the College Webmaster.
How do I send a zip file through email?
To send a zipped file through our email security system, follow these steps:
  1. Using a program such as Winzip or Filezip, compress the files into a zipped file.
  2. Then zip them again and add a password.
  3. The scanning program can read a zipped files table of contents, so you must double zip the file and encrypt it.
Who do I call when you need help in a classroom?
For College of Business classrooms, call extension 4387.
The Helpdesk is staffed at 8:00 AM each morning.  While there may be some gaps in coverage during the day due to class schedules, but whenever possible, someone is there to help solve your problem.
There are no phones in the classroom, how do I call for help?
While we would like to have telephones in the classrooms, installing new phones on Tech campus is extremely expensive, so we recommend a creative solution: get the students to help. Chances are someone in the class has a cell phone. If you don't have a cell phone yourself, ask one of the students with a cell phone to call 257-4387 for you.
How do I get technical support?
  1. Desktop or Laptop Support: See Leila Brumett to fill out a help ticket in Busn 105 or email if possible for help with a brief description of the problem.
  2. Mainframe Support: Computing Center
  3. Microsoft or Adobe Application Support: Contact Sandi Richardson @ 257-3701 or send an email for help with a brief description of the problem.
  4. Software Installation: See Leila Brumett to fill out a help ticket in Busn 105 or email if possible stating your request.
  5. Hardware or special software orders: See Leila Brumett to fill out a help ticket in Busn 105 or email if possible stating your request.
Where do I find information on virus alerts?
Virus Information

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