• Here is a list of questions readers have asked us to post. If you have questions you would like to see answered here, please send your comments to the College Webmaster.
• Q: How to send or open a zip file through email
• A: To send or receive a zipped file through our email security system, follow these steps:
  1. Using a program such as Winzip or Filezip, compress the files into a zipped file.
  2. Then zip them again and add a password.
  3. The scanning program can read a zipped files table of contents, so you must double zip the file and encrypt it.
• Q: Who to call when you need help in a classroom?
• A: For College of Business classrooms, call extension 4387. 
      The Helpdesk is staffed at 8:00 AM each morning.  While there may be some gaps in
      coverage during the day due to class schedules, but whenever possible, someone is there
      to help solve your problem.
• Q: There are no phones in the classroom, how do I call for help?
• A: While we would like to have telephones in the class rooms, installing new phones on Tech
      campus is extremely expensive, so we recommend a creative solution---get the students to help.
      Chances are someone in the class has a cell phone.  If you don't have a cell phone yourself,
      ask one of the students with a cell phone to call 257-4387 for you.

• Q: How do I get technical support?
• A: What do I do when I need technical support?.
  1. Desktop or Laptop Support: See Leila Brumett to fill out a help ticket in Busn 105 or email if possible for help with a brief description of the problem.
  2. Mainframe Support - Computing Center
  3. Microsoft or Adobe Application Support: Contact Sandi Richardson @ 257-3701 or send an email for help with a brief description of the problem.

  4. Software Installation: See Leila Brumett to fill out a help ticket in Busn 105 or email if possible stating you request.
  5. Hardware or special software orders: See Leila Brumett to fill out a help ticket in Busn 105 or email if possible stating you request.
• Q: Where do I find Information on virus alerts?
• A: Virus Information

Contact Information >>

Help Requests, Appointments, and Work Orders

Leila Brumett
Assistant to Mrs. Richardson
Phone: 257-3701
lbrumett@latech.edu

College Website, Design Requests, Plasma Displays, and Software support

Sandra Richardson
Information Technology Officer
Webmaster & Creative Director
Phone: 257-3701
sandir@latech.edu

Hardware, Software, Network Requests

Darrell Eddy
Information Technology Coordinator
Phone: 257-3057
eddy@latech.edu